Healthcare appointment agent with Amazon Nova 2 Sonic
AWS published a working voice agent that handles appointment reminders end-to-end: patient authentication, confirm/cancel/reschedule logic, pre-visit health intake, and escalation to human staff.
• Built on Amazon Nova 2 Sonic + Bedrock AgentCore for voice conversation and tool orchestration
• Browser interface for testing; plug into Amazon Connect for outbound phone calls
• Targets no-show reduction via automated, conversational call handling at scale